Pullman Berlin Schweizerhof

We booked the hotel for its convenient location near the Zoologischer Garten station, for our comfort when travelling, and we requested a room on a high floor, overlooking the zoo – the view over the whole Tiergarten park was spectacular! (Though the traffic from Budapester Str. can be heard all night; if you prefer a quiet room, just ask for the other side of the hotel, which doesn't face the busy street.) The room was big and nicely furnished, with cozy lights and lots of space for our luggage, and we especially liked the bathroom with its simple, modern design. Everything super clean. TV & AC work fine. We enjoyed the hotel spa and the pool, which turned out much bigger & nicer than we'd expected! We were warmly greeted by a nice lady (sadly, I forgot her name) who provided us with fresh towels and all necessary information. The breakfast buffet was huge, with a big variety of food & drinks, and we enjoyed it a lot every morning. Everything was fresh & tasty. We also liked the morning staff, especially three ladies: Annett, Yolanda & Nurija, who were always making sure we had all we needed, in a very professional yet friendly way :-) The entrance & front desk staff were also highly professional and very, very friendly, always smiling! :-) Overall, the genuine smiles on the faces of each and every member of the hotel staff was the best part of our stay; these days you simply don't take it for granted, but Pullman Schweizerhof deliver in great style! Thank you for making us feel so welcome!

The hotel is lovely. The lobby area is beautiful, with a feeling of grandeur when you enter. All the little care packages in the room were great, so no worries if you forget your toothbrush! Breakfast had a good selection and everyone found something they liked. The waitresses in particular are really friendly and helpful. Fantastic location, within walking distance of the zoo, Tiergarten and Bikini shopping area. Very short drive to the Victory Column and on into the city.

Overall, our stay was pleasant, with several standout aspects. The breakfast and staff are a solid 10 out of 10. The ladies at breakfast were wonderful, and the team really made us feel welcome. The swimming pool was delightful, and the lady who works there was particularly kind and attentive. The reception was very nice, and the gentleman at the bar was super friendly, adding a nice touch to our evenings. However, there were a few issues that took away from what could have been a flawless experience. At dinner one night, we didn’t receive everything we ordered, and when I pointed it out, the waitress insisted that I had said something different, which wasn’t the case—my companion also heard the order. Thankfully, the team made it right in the end. At 3:30 AM, our air conditioning started making loud noises, loud enough that I initially thought it was morning and the Berlin construction work had begun. When I realized it was the AC, I had to turn it off and open the window, which let in the heat and city noise. I reported this and hope that it’s taken seriously. Unfortunately, it cost me a good night’s sleep, leaving me tired the next day. Although this is a five-star hotel, some details were lacking that prevented it from being one of the best five-star experiences. In the bathroom, everything was set up for only one person—no extra towel for the child, despite booking for a kid. The TV had limited access, offering just a few random German channels. Additionally, there were no slippers provided for the child.

The hotel has a beautiful lobby and bar, comfortable beds, a large indoor pool, and is perfectly located for exploring Berlin. I liked the coffee variety in the room. We had breakfast one morning and found it to be overpriced, especially for the quality of warm foods on offer (86 euros for 2 adults and a 10 year old).